A-Z Manufacturing Ltd
Effective date: 29 September 2026

We build our machines to last, and we want you to be satisfied. This Return Policy explains what to do if there is a problem with your order. It should be read together with our Terms & Conditions.

1. Check Your Order on Delivery

Please inspect your machine or products when they are delivered or collected. Report any transport damage, missing items or wrong items within 48 hours of delivery, with photos, on WhatsApp 0787 198 994 or at [email protected]. Where possible, note the damage on the delivery document.

2. Wrong, Damaged or Defective Products

If you received the wrong product, a product damaged in transport, or a product with a manufacturing defect, we will, at our choice and after inspection:

• repair the product,
• replace the product or the defective part, or
• refund the amount paid for it if repair or replacement is not possible.

Manufacturing defects that appear after delivery are handled under the warranty for your machine (see our Terms & Conditions).

3. Returns of Standard Products (Change of Mind)

Unused standard products such as hand tools and spare parts may be returned within 7 days of delivery if they are in their original, unused condition with proof of purchase. The customer pays the return transport cost. Refunds are made after we receive and inspect the product.

4. Products That Cannot Be Returned

• Custom-made or made-to-order machines (for example cold rooms, dryers, hammer mills, or any machine built to your specifications), except in case of a manufacturing defect.
• Machines or parts that have been used, installed, modified or damaged by the customer.
• Electrical and electronic parts that have been installed or connected.
• Normal wear parts after use (blades, hammers, screens, belts, bearings).
• Services already performed (maintenance, installation, training periods already attended).

5. Deposits for Custom Orders

For custom-made machines, the deposit covers design, materials and production that start after your order. If you cancel after production has started, we may keep the part of the deposit that covers work already done and materials already bought. If you cancel before production starts, we refund the deposit.

6. How to Request a Return or Refund

1. Contact us on WhatsApp 0787 198 994 or at [email protected] with your name, invoice or order number, and photos or video of the problem.
2. Our team will review your request, and may inspect the product on site or at our workshop.
3. We will confirm the solution (repair, replacement or refund) and the next steps.

7. Refunds

Approved refunds are paid by the same method used for payment (MoMo or bank transfer), to the account of the person who paid, within 14 days of approval. We do not refund delivery or installation costs for services already provided, except where the product was wrong or defective.

8. Contact